Privacy Policy

At Ozwin Casino, we highly value the trust and loyalty of our players. Protecting your personal data is a top priority, and we are committed to handling your information securely, responsibly, and with full respect. This Privacy Policy explains how we collect, use, and safeguard your information, ensuring transparency in every step. We encourage you to read this policy carefully so you can make informed decisions when using our services.

Data Processing

This Privacy Policy demonstrates our compliance with gambling and data protection regulations. Processing personal data is essential to provide you with access to games, payment systems, and related services.

Ozwin Casino is operated by Dama N.V., a company registered in Curaçao, with its wholly owned subsidiary Friolion Limited located in Cyprus. Dama N.V. holds a valid gaming license issued by Antillephone N.V.

Consent to this Privacy Policy is required in order to use our services. Since updates may be introduced periodically, we recommend reviewing this page regularly. Your continued use of Ozwin Casino services indicates agreement with any modifications.

Collection of Information

We may collect various types of personal data when you use our website, including:

  • Registration and Communication Data: Details submitted during account creation or later interactions, such as name, contact details, and identification documents.
  • Interaction Records: Logs of communications via live chat, email, or other contact channels.
  • Transaction and Usage Data: Records of deposits, withdrawals, bets, and general website activity.
  • Compliance Documentation: Verification materials required to meet regulatory and identity confirmation obligations.

Usage of Information

The personal information we collect may be used for the following purposes:

  • Processing deposits, withdrawals, and managing bets.
  • Providing requested services and customer support.
  • Performing verification checks and ensuring regulatory compliance.
  • Sending promotional offers (with your consent).
  • Meeting obligations under anti-money laundering (AML) laws.
  • Detecting and preventing fraudulent or suspicious activity.
  • Conducting analytics and improving platform performance.

Marketing Communications

If you provide consent, Ozwin Casino may send promotional messages and offers regarding our products and services. You may opt out at any time through your account settings or by contacting customer support.

Disclosure of Information

Your personal data will never be sold or rented. However, it may be disclosed under the following conditions:

  • Within Our Group: To facilitate seamless services across our operations.
  • With Trusted Partners: To meet legal and regulatory obligations.
  • With Third-Party Providers: For services such as payment processing, fraud prevention, or ID verification.

All data shared is subject to strict confidentiality and data protection agreements.

Data Security and Retention

Ozwin Casino uses advanced technical and organizational measures to secure your personal information in line with applicable regulations. Your data will be retained only as long as necessary to meet regulatory requirements, including a minimum of five years after account closure, as mandated by AML legislation.

Cookies and Tracking

To improve your experience, Ozwin Casino uses cookies and similar tracking technologies. These tools help us monitor site performance, enhance usability, and support marketing. You may manage cookie preferences in your browser settings, but disabling them could affect functionality.

Your Rights and Contact Information

As a player, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections or deletion of data.
  • Restrict or object to certain uses of your data, including marketing.

To exercise these rights, or if you have concerns about how your data is handled, you may contact our Data Protection Officer (DPO) by email. Under GDPR, you may also file a complaint with your local data protection authority.

At Ozwin Casino, we are committed to maintaining a safe, transparent, and fully compliant gaming environment. If you have questions about this Privacy Policy or need assistance with your data, please contact us directly.